Our Shipping Policy aims to provide transparency regarding the processing, delivery, and tracking of your orders. By shopping with us, you can trust that we are committed to delivering your items safely, efficiently, and in full compliance with European Union consumer protection regulations.

Please review the details below. If you have any questions, feel free to reach out to our customer service team via our Contact Us page.

Order Processing

  • Orders are processed within 2 business days from the date of purchase.
  • Processing times may be extended during high-demand periods or special promotions.
  • You will receive an email confirmation once your order has been successfully placed.

Shipping Methods and Fees

  • We offer tracked shipping. The available options will be displayed during checkout.
  • Shipping fees are calculated based on the weight of your order and destination.
  • All fees are clearly displayed at checkout before you confirm your purchase.

Delivery Times

  • Standard delivery usually takes 5 to 7 business days, depending on the destination and shipping method.
  • In accordance with EU law, the maximum delivery period is 30 days from the date of order confirmation, unless a different agreement has been made with the customer.
  • Delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. While we strive to deliver on time, we cannot guarantee exact delivery dates.

Responsibility for Delivery

  • All risk of loss or damage remains with us until the goods are physically received by you, the customer, in accordance with EU consumer law.
  • Once the package is delivered to you, responsibility for the goods is transferred.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the progress of your delivery.

International Shipping

  • We offer international shipping to select countries.
  • Delivery times and fees vary depending on the destination.
  • Customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country.

Incorrect or Incomplete Addresses

  • Please ensure your shipping address is correct and complete at checkout.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an incomplete or incorrect address, an additional shipping fee may apply to reship the order.

Returns and Right of Withdrawal

  • In line with EU consumer rights, customers may exercise their right of withdrawal within 14 days of receiving the goods, without providing a reason.
  • If you choose to return your order under this right, you must notify us within the withdrawal period.
  • Unless otherwise stated, the customer is responsible for the direct cost of return shipping.
  • Further details can be found in our Return & Refund Policy.

Shipping Restrictionss

  • We currently ship within Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
  • If your country is not available at checkout, unfortunately, we are unable to ship to your location at this time.