In compliance with Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes and Portuguese Law No. 144/2015, we inform our customers that they have the right to seek resolution of disputes through Alternative Dispute Resolution (ADR) mechanisms.

If you are not satisfied with a product or service purchased on our website, or with the solution we have proposed, you may access the official European Online Dispute Resolution (ODR) Platform at the following link:
🔗 https://ec.europa.eu/consumers/odr

What is ADR?

Alternative Dispute Resolution (ADR) allows consumers to rely on impartial third-party entities to help resolve conflicts without going to court. Depending on the case, the ADR entity may:

  • Mediate between the parties;
  • Suggest a solution;
  • Impose a binding decision;
  • Facilitate an agreement.

This process is generally faster, less formal, and less costly than legal proceedings.

ADR Entity Competent for This Store

In accordance with Portuguese law, Mystic Mirage informs consumers that, in the event of a dispute, they may resort to the following ADR entity:

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

Other ADR Entities in Portugal

For additional information, you may consult the full list of ADR entities available at the official website of the Direção-Geral do Consumidor:
🔗 https://www.consumidor.gov.pt