Return Period
We offer a 14-day return window, meaning you have 14 days from the date of delivery to request a return. This applies to new, unused items in their original packaging with all tags attached. For vintage or second-hand items, returns may be subject to specific conditions, such as the item being faulty or not as described. Please review the product details and our return conditions for more information.
Eligibility for Returns
To be eligible for a return, the item must be in the same condition as received: unused or gently tried on, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please contact us via our [Contact Page]. All returns must be shipped to the following address:
Rua Maria da Fonte 34
4830-548 Póvoa de Lanhoso
Portugal
If your return is approved, we will provide a prepaid return label and detailed instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Please note: If you are returning items from outside Portugal, delivery times may take longer than expected.
You can always contact us via our [Contact Page] for any return-related questions.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and resolve it quickly.
Non-Returnable Items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
EU Right of Withdrawal
For orders shipped to the European Union, you also have the legal right to cancel or return your order within 14 days of delivery for any reason, without providing justification. As stated above, the item must be in the same condition as received: unused or lightly tried on, with tags attached and in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return to let you know if the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us via our [Contact Page].