1. Introduction

1.1 These Terms and Conditions govern the use of this website and the purchase of products through it.

1.2 By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions, as well as by applicable European Union and Portuguese consumer protection laws.

2. Company Information

This website is operated by:

  • Business Name: Mystic Mirage
  • Fiscal Name: Mystic Mirage
  • Tax Identification Number (NIF): 240 478 380
  • Registered Address: Rua Maria da Fonte, 4830-548 Póvoa de Lanhoso, Braga
  • Phone Number: +351 936 730 249 
  • Email: contact@mysticmirage.shop

3. Orders

3.1 Orders are subject to product availability. If an item is out of stock, the customer will be notified and may choose to cancel the order or request an alternative product.

3.2 An order confirmation email will be sent once the order is placed. However, this does not represent formal acceptance of the order. The company reserves the right to refuse any order in cases of error, suspected fraud, or non-payment.

3.3 By placing an order, you agree to provide true, accurate, and complete information as required in the checkout process.

4. Prices and Payment

4.1 All prices are displayed in euros (€) and include Value Added Tax (VAT) at the applicable legal rate.

4.2 Shipping costs are not included in the listed product price and will be displayed separately before finalizing the order.

4.3 Payments must be made through the secure payment methods provided on the website. No additional fees are charged by the store for payment processing.

5. Delivery

5.1 Products will be dispatched promptly after payment confirmation.

5.2 Standard delivery times vary according to destination and shipping method, with a maximum legal period of 30 days from the order confirmation, in accordance with EU consumer law.

5.3 The company is responsible for the goods until the customer (or a third party designated by them) physically receives the order. Risk of loss or damage transfers only upon delivery.

5.4 The store is not liable for delays caused by circumstances beyond its control, such as customs delays, strikes, or extreme weather conditions.

6. Right of Withdrawal and Returns

6.1 In accordance with EU and Portuguese consumer law (Decree-Law no. 24/2014), the consumer has the right to withdraw from the purchase within 14 days of receiving the order, without giving any reason.

6.2 To exercise this right, the customer must notify us in writing via email or contact form before the withdrawal period expires.

6.3 Unless otherwise agreed, the customer is responsible for the direct costs of returning the products. Returned items must be unused, in their original packaging, and in resellable condition.

6.4 Refunds will be issued using the same payment method originally used for the purchase, within 14 days after the store receives the returned goods or proof of shipment.

6.5 Exceptions: The right of withdrawal does not apply to:

  • Personalized or custom-made products;
  • Perishable or hygiene-sensitive goods that have been unsealed.

6.6 For defective or incorrect products, the store will bear the return costs and offer a replacement or full refund.

7. Intellectual Property

7.1 All intellectual property rights related to this website, including text, images, logos, and design, are the property of Mystic Mirage or its licensors. Unauthorized reproduction or use is prohibited.

8. Changes to Terms and Conditions

8.1 The store reserves the right to update or amend these Terms and Conditions at any time. Updates will be effective once published on the website.

9. Applicable Law and Jurisdiction

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal, within the framework of European Union consumer protection legislation.

10. Alternative Dispute Resolution (ADR) and Arbitration

10.1 In the event of disputes, consumers may resort to Alternative Dispute Resolution (ADR) entities, as required under Portuguese Law no. 144/2015.

10.2 The competent ADR entity for this company is:

10.3 Consumers may also use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr